kraiya Responsible
Gaming Policy

1. 18+ Age Restriction

kraiya operates exclusively for adults. You must be at least 18 years of age to register an account, make a deposit, or place any wager on the kraiya platform. This requirement is absolute and applies to every player in Bangladesh and all other jurisdictions where kraiya accepts registrations.

We verify the age of every new player during the account registration process. If you cannot provide satisfactory proof that you are 18 or older, your account will not be approved and any funds deposited prior to verification will be returned to your payment method. If we later discover that an account was registered by a person under 18, that account will be immediately closed, all winnings forfeited, and any deposits returned.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend using parental-control software to restrict access to gambling websites. Tools such as Net Nanny, Qustodio, and built-in browser parental controls can help you block gambling content site-wide. Always keep your kraiya login credentials private — never share your username or password with anyone, including family members who are under 18.

2. Gambling Awareness

Gambling — whether on cricket, slots, or live casino games — is a form of entertainment. Like any form of entertainment, it comes with a cost. At kraiya, we want every Bangladeshi player to approach the platform with a clear, realistic understanding of what gambling is and what it is not.

Key facts every kraiya player should know:

• The house always has a statistical edge — no betting system or strategy guarantees long-term profit.
• Past results have no influence on future outcomes. A slot that has not paid out recently is not "due" for a win.
• Chasing losses — placing larger or more frequent bets to recover money already lost — is one of the most common paths to problem gambling.
• Gambling while under the influence of alcohol or other substances significantly impairs judgement and increases risk.
• Gambling should never be used as a source of income, as a way to pay off debts, or as a coping mechanism for stress or personal difficulties.
• Set a budget before you start each session and treat any amount wagered as the cost of entertainment — not an investment.

kraiya provides a wide range of tools described in this policy to help you keep gambling enjoyable and within safe boundaries. We encourage all players to read this page in full and to contact our support team at any time if they have questions or concerns.

3. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following behaviours may indicate that gambling is starting to have a negative impact on your life. If any of these sound familiar, we encourage you to take action immediately — the tools in Sections 4–6 are available to you right now.

Recognising these signs — in yourself or in someone close to you — is the first and most important step. kraiya's support team is available around the clock. You can also find professional guidance through the resources listed in Section 8 of this page.

4. Self-Exclusion

Self-exclusion is a formal agreement between you and kraiya that prevents you from accessing your account for a defined period of time. It is one of the most effective tools available for players who feel that their gambling is becoming difficult to control.

How to Request Self-Exclusion

To activate self-exclusion on your kraiya account, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and the duration you wish to exclude yourself. Self-exclusion can be applied for the following periods:

• 30 days — Short-term cooling-off period
• 90 days — Medium-term break
• 6 months — Extended self-exclusion
• 12 months — Full-year exclusion
• Permanent — Indefinite account closure with no re-opening option

What Happens During Self-Exclusion

Once your self-exclusion request is confirmed, your kraiya account will be suspended within 24 hours. During the exclusion period you will not be able to log in, deposit funds, or place bets. kraiya will also suppress any promotional communications to your registered email address for the duration of the exclusion. Any funds remaining in your account at the time of exclusion will be held securely and returned to you via your last-used payment method — bKash, Nagad, Rocket, or Upay — upon request.

5. Deposit & Loss Limits

kraiya allows you to set voluntary limits on the amount you can deposit or lose within a defined time window. Setting these limits before you start playing is one of the most practical ways to keep gambling within your personal budget.

Deposit Limits

A deposit limit caps the total amount you can add to your kraiya account within a rolling daily, weekly, or monthly period. For example, you might set a weekly deposit limit of ৳5,000, meaning that regardless of how many separate deposits you make, your total deposits for any seven-day rolling window cannot exceed that amount. Once the limit is reached, all further deposit attempts will be declined until the window resets.

Loss Limits

A loss limit caps the total net amount you can lose within a defined period. If your net losses reach the limit you have set — say, ৳2,000 in a single day — you will not be able to place further bets until the period resets. This prevents the common spiral of chasing losses by continuing to wager after a bad session.

How to Set Your Limits

Deposit and loss limits can be requested at any time by contacting kraiya support at [email protected]. All limit requests are processed within 24 hours. Decreasing a limit takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period before the higher limit becomes active — this gives you time to reconsider a decision that could increase your financial exposure.

6. Time-Out & Cool-Off Features

A time-out is a shorter, temporary break from the kraiya platform — useful if you want to step away for a few days without committing to a full self-exclusion. Time-outs are available in the following durations:

• 24 hours — Overnight break
• 48 hours — Weekend break
• 7 days — One-week pause
• 28 days — Monthly reset

During a time-out your account remains open but you cannot log in, deposit, or bet. Promotional emails are suppressed. At the end of the time-out period your account automatically becomes accessible again — you do not need to contact kraiya to reactivate it.

Session Time Reminders

kraiya can send you automated notifications when your single gaming session reaches a duration you define — for example, after 60 minutes of continuous play. These reminders are delivered as on-screen alerts while you are logged in. To activate session time reminders, contact support with your preferred session duration threshold. This feature is particularly useful for live casino and live cricket betting sessions, which can be highly absorbing.

Reality Checks

In addition to session reminders, kraiya can display periodic on-screen reality checks showing you: total time spent in the current session, net win/loss for the session, and your total deposits and withdrawals for the current calendar month. Reality checks cut through the immersive nature of live gaming and give you a factual, clear-headed view of your activity. To opt in, email [email protected] with the subject line "Reality Check Opt-In".

7. Player Self-Assessment

Not sure whether your gambling habits are healthy? The following questions are based on internationally recognised problem-gambling screening frameworks. Answer honestly — this assessment is for your benefit only and is not recorded or monitored by kraiya.

If you answer "Yes" to three or more of the following questions, we strongly encourage you to use the self-exclusion or time-out tools described above, and to reach out to a support organisation listed in Section 8.

8. Get Help & Support

If you believe gambling has become a problem — for you or someone you care about — please reach out. You are not alone, and help is available. The kraiya support team can be contacted directly at [email protected]. Our team is trained to handle responsible gaming enquiries with complete sensitivity and discretion. All communications on this topic are treated as strictly confidential.

In addition to kraiya's in-house support, the following independent resources provide free, confidential assistance to people affected by problem gambling:

Taking the first step and reaching out is a sign of strength, not weakness. Whether you choose to use kraiya's built-in tools, speak to a counsellor through an independent organisation, or talk to a trusted person in your life, the most important thing is that you do not try to manage a gambling problem alone.