kraiya Frequently
Asked Questions

kraiya requires a government-issued photo ID for KYC verification — a valid National ID (NID) card is the preferred document for Bangladeshi players. Alternatively, you may submit a valid passport or driving licence. In some cases, kraiya may also request a recent utility bill or bank statement as proof of address. KYC verification is required before your first withdrawal can be processed, and typically completes within 24 hours of document submission.

You can reset your kraiya password directly from the login page by clicking "Forgot Password" and entering your registered email address. A secure reset link will be sent to your inbox within a few minutes — follow the link to set a new password. If you no longer have access to your registered email, contact kraiya support at [email protected] with your registered mobile number and NID details so the team can verify your identity manually.

No — kraiya strictly allows one account per player. Duplicate accounts are detected automatically during registration and KYC review. If multiple accounts are found linked to the same individual, all duplicate accounts will be closed and any winnings generated on those accounts may be voided. If you believe your account has been incorrectly flagged, contact [email protected] immediately for a manual review.

To permanently close your kraiya account, send a written request to [email protected] with the subject line "Account Closure Request", including your registered email address and mobile number. Any remaining balance will be returned to your last-used payment method before the account is closed. Please note that permanent closure is different from self-exclusion — if gambling has become a concern, we recommend requesting self-exclusion first (see Section 5 of this FAQ).

kraiya is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open kraiya.net in your mobile browser (Chrome, Safari, or Firefox) to access the full platform, including live cricket betting, slots, and live casino games. The mobile experience is designed specifically for Bangladeshi players using smartphones, with fast loading times and touch-friendly navigation throughout.

kraiya offers an extensive range of cricket betting markets covering BPL (Bangladesh Premier League), T20 World Cup, IPL, and international Bangladesh Tigers fixtures. Available markets include match winner, top run scorer, top wicket taker, over/under total runs, method of dismissal, man of the match, and live in-play betting on individual overs and balls. Odds are updated in real time and displayed in decimal format with BDT stake entry.

Yes — all slot games available on kraiya are sourced exclusively from certified game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game uses a certified Random Number Generator (RNG) that is independently audited to ensure random, unbiased outcomes on every spin. kraiya does not modify game logic or outcomes in any way — you play the exact same certified game software available on regulated platforms worldwide.

RTP (Return to Player) is the theoretical percentage of all wagered money a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP will, on average, return ৳96 for every ৳100 wagered over millions of spins. The remaining 4% is the house edge. RTP is a statistical average — it does not guarantee your individual session result. kraiya displays the RTP for each game in its information panel so you can make informed choices.

All kraiya games — including slots, live casino tables, and cricket betting — are fully playable on mobile devices without any app download. The kraiya platform uses responsive design that automatically adapts to your screen size. Android and iOS smartphones and tablets are both fully supported. A stable mobile data or Wi-Fi connection is recommended for live casino and live cricket betting sessions to avoid interruptions.

kraiya's live casino section is powered by Evolution Gaming and Ezugi, offering real-dealer tables for Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and Andar Bahar — games that are particularly popular among Bangladeshi players. Live game shows including Crazy Time and Monopoly Live are also available. All tables operate around the clock and stream in HD quality. Minimum bet amounts per table vary and are displayed clearly before you join.

kraiya is a secure platform built specifically for Bangladeshi players, using industry-standard 256-bit SSL encryption to protect all data transmissions and financial transactions. Your personal information is stored on encrypted servers and is never sold to third parties. Game outcomes are certified fair by independent auditors. kraiya also operates strict anti-fraud and anti-money-laundering controls to protect the integrity of every account on the platform.

The minimum age to register and play on kraiya is 18 years old. This is a strict, non-negotiable requirement. Age is verified during the KYC process using a government-issued ID. Any account found to belong to a person under 18 will be immediately closed, all winnings will be voided, and any deposits will be returned. If you suspect someone under 18 is accessing the platform, please report it to [email protected] immediately.

You can request a deposit limit — daily, weekly, or monthly — by emailing [email protected] with your preferred limit amount and time period. Limits are applied within 24 hours of confirmation. Decreasing a limit takes effect immediately, while increasing a limit is subject to a 7-day cooling-off period to protect against impulsive decisions. kraiya strongly encourages all players to set a deposit limit that reflects their personal entertainment budget before they start playing.

Self-exclusion is a formal tool that blocks access to your kraiya account for a chosen period — available in durations of 30 days, 90 days, 6 months, 12 months, or permanently. To activate it, email [email protected] with the subject line "Self-Exclusion Request" and your registered email address. Once confirmed, your account is suspended within 24 hours and cannot be reactivated before the exclusion period ends. Any remaining balance is returned to your payment method on request.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please reach out immediately. kraiya's responsible gaming team can be contacted at [email protected] (subject: "Responsible Gaming") and will respond within 24 hours with complete confidentiality. Independent free support is also available through Gamblers Anonymous (www.gamblersanonymous.org) and GamCare (www.gamcare.org.uk), both of which offer online resources accessible to players in Bangladesh. You are not alone — taking the first step to ask for help is a sign of strength.